Terms of Use

1. Agreement and order of documents

These Terms apply to our hosted church management platform, public websites, administrative tools, support, integrations, white-label or church-branded mobile apps, and related services (collectively, the “Services”). A signed proposal, order form, plan description, data-processing addendum, or other written agreement may add to or modify these Terms. If documents conflict, the signed order form or written agreement controls for the specific subject it addresses.

2. Eligibility and authority

You represent that you are at least eighteen years old and have authority to bind the church, ministry, company, or other organization you identify. You may not accept these Terms on behalf of an organization without authorization.

3. Accounts, administrators, and permissions

• The Customer is responsible for its account administrators, users, roles, module permissions, and linked organizations.
• Login credentials must be kept confidential and may not be shared except through authorized account features.
• The Customer must promptly disable access for individuals who are no longer authorized.
• The Customer is responsible for activity occurring through its accounts unless caused by our breach of these Terms.
• We may rely on instructions from an authorized account administrator.

4. Subscription plans and automatic renewal

The Services are generally offered as a monthly or annual subscription. The selected plan, included features, usage limits, setup services, mobile app services, and price will appear on the applicable order, checkout page, or plan description.

We may change plan features or pricing for a future renewal period by providing reasonable notice. Continued use after the effective date constitutes acceptance of the changed price or plan.

5. Billing, cancellation, taxes, and refunds

• Fees are stated in U.S. dollars unless the order says otherwise.
• The Customer authorizes recurring charges to the payment method provided.
• The Customer is responsible for applicable sales, use, excise, or similar taxes, excluding taxes on our net income.
• A subscription may be canceled through the available account process or by contacting us before the next renewal date.
• Cancellation stops future renewal charges but does not ordinarily produce a refund or credit for a period already started, except where required by law or expressly stated in writing.
• Past-due amounts may result in limited functionality, suspension, collection costs, or termination.

App-store purchases, if offered, may also be governed by the billing, cancellation, and refund rules of Apple, Google, or the applicable app marketplace.

6. Limited license and permitted use

During an active subscription, we grant the Customer a limited, nonexclusive, nontransferable, revocable right to access and use the Services for its internal church, ministry, nonprofit, or approved organizational purposes. The Customer may permit authorized staff, volunteers, members, donors, attendees, and app users to use relevant features.

The Services are licensed, not sold. No ownership rights are transferred to the Customer.

7. Mobile applications

A subscription may include access to a MyChurch Cloud mobile app or a church-branded mobile application. Mobile app availability, branding, publishing, updates, review timing, and features may depend on the Customer’s plan and the requirements of Apple, Google, device manufacturers, and other platform providers.

• The Customer grants us permission to use its name, logo, colors, approved content, and app configuration to build, publish, operate, and support its app.
• App-store approval is controlled by the applicable platform. We do not guarantee approval, review timing, ranking, continued listing, or compatibility with every device.
• Apps may use push notifications, camera, photos, biometrics, calendar, links, location, or other device capabilities when enabled and permitted by the user.
• The Customer is responsible for the accuracy, rights, safety, and legality of content and notifications it sends through the app.
• Apple and Google are not responsible for our Services except to the extent stated in their own terms. Apps are licensed rather than sold.
• When a platform’s terms apply, those platform terms are incorporated to the extent required for distribution through that platform.

8. Church data, content, and data portability

As between the parties, the Customer retains its rights in information, records, files, messages, media, and other content submitted to the Services (“Customer Data”). The Customer grants us a limited right to host, copy, process, transmit, display, back up, and otherwise use Customer Data as necessary to provide, secure, support, and improve the Services.

The Customer represents that it has the rights and permissions needed to provide Customer Data and direct us to process it. The Customer is responsible for maintaining any notices, consents, ministry policies, and records required for its use.

Data export options depend on the plan and module. Following termination, access may be removed, and Customer Data may later be deleted according to our retention practices unless law or a written agreement requires otherwise.

9. Children, families, and sensitive ministry information

The Services may allow the Customer to maintain child, parent, guardian, authorized-pickup, allergy, medical-note, attendance, pastoral-care, prayer, giving, or other sensitive ministry records. The Customer is solely responsible for determining what information is appropriate to collect, obtaining required permission, restricting access, training users, and complying with applicable law.

The Customer may not use the Services to exploit, endanger, harass, or unlawfully profile a child or other individual.

10. Email, SMS, push, and other communications

The Customer may use integrations and communication tools to contact members, donors, attendees, volunteers, staff, visitors, caregivers, or other recipients. The Customer is responsible for recipient lists, sender identity, message content, consent, consent records, unsubscribe and opt-out handling, quiet-hour rules, and compliance with applicable email, telephone, text-message, privacy, consumer-protection, carrier, and industry requirements.

SMS and MMS messaging

MyChurch Cloud may provide SMS and MMS messaging features through third-party telecommunications and messaging providers, including Twilio. Before sending a message, the Customer must obtain prior express consent from each recipient for the specific Customer or sender and for the subject matter of the messages to be sent. Consent must be freely given, informed, and unambiguous. The Customer may not treat consent given to another church, organization, sender, campaign, or unrelated message category as consent for its own messages.

The Customer must maintain sufficient proof of consent, including when reasonably available the recipient, mobile number, date, time, opt-in method, source, sender, and disclosure presented at the time of consent, and must provide such proof to MyChurch Cloud or its messaging providers when reasonably requested for compliance purposes. The Customer may not use purchased, rented, harvested, scraped, generated, or otherwise improperly obtained mobile-number lists.

Opt-in disclosures presented to recipients must accurately identify the sender and describe the types of messages the recipient is agreeing to receive. For recurring messaging programs, the disclosure must state that message frequency varies or provide the applicable frequency, that message and data rates may apply, and that consent is not a condition of purchase where applicable. Recipients must be informed that they may reply STOP to opt out and HELP for assistance.

The first message sent after opt-in must identify the sender and include a clear opt-out instruction, such as “Reply STOP to unsubscribe,” where required by the applicable messaging program or provider. When a recipient opts out, the Customer must promptly honor that request. A single confirmation of the opt-out may be sent, but no further messages may be sent under that consent unless the recipient later provides new valid consent.

Message frequency varies by program. Message and data rates may apply. Consent to receive SMS or MMS messages is not a condition of purchasing goods or services or using MyChurch Cloud. Wireless carriers are not liable for delayed or undelivered messages.

We may impose sending limits, block abusive or noncompliant campaigns, suspend messaging access, require corrective action, or cooperate with messaging providers and carriers to protect recipients, deliverability, our infrastructure, and the integrity of the messaging ecosystem.

11. Acceptable use

You may not, and may not permit another person to:

• Use the Services unlawfully, fraudulently, deceptively, or to violate another person’s rights.
• Upload malicious code, attempt unauthorized access, probe security, bypass limits, or disrupt the Services.
• Reverse engineer, decompile, scrape, copy, resell, sublicense, or create a competing service from protected portions of the Services except where law expressly permits.
• Send spam, phishing, deceptive solicitations, unlawful automated messages, messages without required consent, or content that promotes abuse or exploitation.
• Upload content that infringes intellectual property, privacy, publicity, confidentiality, or contractual rights.
• Use the Services to discriminate unlawfully or make high-impact decisions without appropriate human review.
• Misrepresent affiliation with MyChurch Cloud, a church, an app store, or another organization.

12. Third-party services and integrations

The Services may connect with Mailgun, Microsoft, Google, WordPress, payment processors, app stores, livestream providers, analytics tools, or other third parties. Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party systems, outages, changes, security, content, or decisions.

The Customer authorizes us to exchange information with an enabled provider as necessary to perform the integration. The Customer is responsible for its third-party accounts, credentials, fees, permissions, and compliance.

13. Availability, maintenance, and service changes

We work to provide reliable Services but do not guarantee uninterrupted or error-free operation. Maintenance, updates, emergencies, internet conditions, hosting providers, integrations, app stores, and events outside our control may affect availability.

We may improve, replace, discontinue, or modify features. When a change materially reduces a core paid feature, we will use reasonable efforts to provide notice or a practical alternative.

14. Suspension and termination

We may suspend or terminate access for nonpayment, material breach, security risk, illegal activity, abuse, threat to the Services, third-party platform requirements, or conduct that could harm users or our reputation. When reasonably possible, we will provide notice and an opportunity to cure.

The Customer may stop using the Services and cancel renewal at any time. Provisions that by their nature should survive termination remain effective, including payment obligations, ownership, disclaimers, limitations, indemnification, and governing-law provisions.

15. Intellectual property and feedback

We and our licensors own the Services, software, code, design systems, templates, documentation, trademarks, and other technology, excluding Customer Data. The Customer may not remove proprietary notices.

Suggestions or feedback may be used without restriction or compensation, provided we do not publicly identify the Customer as the source without permission.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE.

THE SERVICES DO NOT PROVIDE LEGAL, TAX, ACCOUNTING, MEDICAL, MENTAL-HEALTH, FINANCIAL, OR PROFESSIONAL MINISTRY ADVICE. THE CUSTOMER REMAINS RESPONSIBLE FOR ITS DECISIONS, SAFEGUARDING PEOPLE, AND COMPLIANCE OBLIGATIONS.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR AMOUNTS OWED, MISUSE OF INTELLECTUAL PROPERTY, INDEMNIFICATION OBLIGATIONS, FRAUD, WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT LEGALLY BE LIMITED, OUR TOTAL LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE FEES PAID BY THE CUSTOMER FOR THE SERVICES DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

18. Indemnification

To the extent permitted by law, the Customer will defend, indemnify, and hold harmless MyChurch Cloud and its personnel from third-party claims, damages, and reasonable costs arising from Customer Data, the Customer’s communications, violation of law, misuse of the Services, or breach of these Terms.

19. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Unless the parties agree otherwise in writing, exclusive jurisdiction and venue for a dispute will lie in the state or federal courts serving Maricopa County, Arizona. Each party consents to personal jurisdiction in those courts.

20. General terms

• Neither party is liable for delay caused by events beyond its reasonable control.
• The Customer may not assign these Terms without our written consent, except in connection with a lawful merger or sale of substantially all assets.
• If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain effective.
• Failure to enforce a provision is not a waiver.
• Headings are for convenience and do not affect interpretation.
• These Terms and incorporated documents constitute the entire agreement regarding the Services unless superseded by a signed writing.
• Electronic notices, approvals, and signatures may be used.

21. Contact us

This template is a strong business starting point but is not legal advice. Have qualified counsel review subscription disclosures, cancellation methods, refund practices, liability terms, child-data practices, mobile app distribution, and Arizona provisions before publication.